Delete your account

1. Sign in to Kinstory, in the app or at kinstory.in.
2. Open Settings, then Account.
3. Choose "Delete my account", enter your password, and choose "Permanently delete".

Sign in to delete your account

Want a copy first? Settings → Your data gives you everything the account holds as one file.

Your tree, posts, comments, likes, chats, photos and your sign-in in one step. Your messages in group chats go with it; the groups stay for the others. Cards that other families keep for you stay in their trees, no longer linked to any account.

A record of a paid order is kept for as long as the law requires even if the buyer or the recipient deletes their account; it holds no address. The Privacy policy says how long everything else is kept.

Anything you have added can be deleted on its own, in the app or at kinstory.in. It goes at once and cannot be brought back.

• A memory: open its menu and choose Delete. Its likes and comments go with it.
• A photo in a memory: choose Edit, take the photo off, and save.
• A comment: choose Delete on it. A like: tap it again.
• You, tagged in somebody else's memory: choose Remove me from this memory.
• A chat message: press and hold a message you sent, then choose Delete. The others see that a message was deleted, not what it said.
• A whole chat: open the chat's menu in your Chat list and choose Delete chat. Your copy goes; the others keep theirs.
• A relative's card: in the Tree, press and hold a card at the end of a branch, choose More, then Delete card. A card that joins others cannot be deleted on its own, so the tree never breaks apart; you can still change what it says, or hide it from your connections.
• A date or event on a card: open the card's profile and choose Remove this event.
• Your delivery address: while the gift store is closed, write to support@kinstory.in and we will remove it.
• When you were last active: turn off Read receipts and last seen in Settings → Privacy, and the time we kept is deleted.

Set a new password with Forgot password on the sign-in screen. If you no longer have the email address either, write to us through the form on the About page — you do not need an account — with your name and the email address the account used, and we will take it up.